A soft answer turns away wrath, but a harsh word stirs up anger.
Many times when attacked or offended with words we tend to lash out or respond in anger, which usually does not help the situation. We should remember Jesusí life and ministry during which his kind and soft answers were powerful and effective.
Jesus teaches us to deal and confront issues or sins with love and compassion, instead of harshness, since people listen better that way. Sometimes, when emotions are high, we tend to forget that we can achieve more for the glory of God if we let the Holy Spirit guide us.